Gartner Research

The Nexus of Forces Enables Differentiated Business Value Services

Published: 27 March 2013

ID: G00245426

Analyst(s): Claudio Da Rold , Frances Karamouzis


Differentiated business value services will be developed by service providers escaping the commoditization effect of cloud and leveraging mobile, social and information technologies. Sourcing managers must collaborate with CIOs and business unit leaders to leverage industrialized services.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The rise of low-cost cloud services forces service providers to escape commoditization by developing value-based offerings that challenge sourcing managers' current skills
  • The Nexus of Forces causes outsourcers to develop DBVS as an evolution of current ITO/BPO services, or to leverage vertically integrated end-to-end solutions
  • Social, mobile and information trends force consultants to transform or integrate their vertical and business process knowledge into SaaS, BPaaS and marketing-oriented digital solutions
  • Mobile technologies set expectations for anytime, anywhere, any application, any business process availability and this is prompting providers to invest in DBVS offerings

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