Gartner Research

Assessing the Interrelated Risks of Customization, Outsourcing and Integration in Payment Modernization

Published: 27 March 2013

ID: G00250048

Analyst(s): Christophe Uzureau , Mary Knox

Summary

Overreaching with customization and outsourcing, or pursuing integration scenarios that are too complex or rigid, can result in the failure of payment modernization initiatives.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Customization to achieve differentiation and offer localized and personalized services is exposing banks to an increased risk of more complexity across integration, product portfolios and workflow interactions, and risking an inability to selectively outsource or work with partners
  • Complex integrations can negatively impact bank attempts to offer customized solutions or make flexible outsourcing and partnering decisions
  • Outsourcing exposes banks to the risks of being unable to make future customer- and market-driven customizations, while potentially creating more-complex integrations

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