Gartner Research

Making Collaboration Beyond Email Part of Your Infrastructure Outsourcing Deal

Published: 28 March 2013

ID: G00248447

Analyst(s): William Maurer, David Ackerman


Sourcing managers need to consider their service provider's experience when deploying a collaborative tool. Deploying Yammer, Moxie or Jive, for example, is the easy part; building a sustainable collaborative environment is where experience in governance, business value and user uptake will pay off.

Table Of Contents
  • Key Challenges



  • Develop a Strategy With a Senior-Management-Backed Investment Plan
  • Confirm Your Current Service Providers Have the Necessary Skills to Drive Success
  • Aim for a Performance-Based Contract With Appropriate Behavior Drivers
  • Be Sure to Get it Right First Time

Case Study

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