Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2013: Become Obsessed With Total Revenue Management

Published: 28 March 2013

ID: G00248460

Analyst(s): Vi Shaffer


Revenue cycle management is a long-standing focus of healthcare IT. While strong RCM is still essential, CIOs now need to advocate and prepare to shift to a new total revenue management approach tightly aligned with value-based payment and delivery models.

Table Of Contents
  • Key Challenges



  • Move From an RCM to a TRM Maturity Model
  • Build a Deep Understanding of Current and Innovative Revenue Models, and Keep Abreast of the Emerging IT to Support Them
  • Give Weight to the Potential Revenue Impact of New Investments Under Multiple Potential Future Payment Model Scenarios
  • Create a Revenue Informatics Role Analogous to How Medical Informatics Responsibilities Have Evolved With the Advent of EHR Systems


  • "Straw Man" Job Description of Revenue Informatics Director

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