Gartner Research

Select the Right Metrics to Manage Top Performance From 3PL Distribution

Published: 29 March 2013

ID: G00218921

Analyst(s): Greg Aimi

Summary

When supply chain and logistics professionals are outsourcing fulfillment and distribution to a 3PL, monitoring jointly established metrics is foundational to getting the expected performance and desired benefits. Equally as important is how they manage based on the results.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Collect, Categorize and Define the Multitude of Potential Metrics, Understanding What Behaviors and Results They Generate
  • Begin With How the Success of Business Objectives Can Be Defined and Measured; Then Align Selective Metrics and Their Appropriate Performance Levels to the Elements of That Success Definition
  • Develop an Ongoing Metric Monitoring and Communications Frequency That Enables Course Correction and Forms a Basis for Process Improvement

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