Gartner Research

Forecast Analysis: Software Support Services, Worldwide, 1Q13 Update

Published: 29 March 2013

ID: G00247315

Analyst(s): Twiggy Lo , Bob Igou, Rob Addy , Fred Ng, Misako Sawai


The software support service market is expected to grow 4.8% in U.S. dollars worldwide in 2013, driven by slight decreases in software product spending. This is also 4.8% in constant currency.

Table Of Contents


  • Changes Since the Previous Forecast
  • Software Support Service Worldwide
    • Americas
    • Asia/Pacific
    • Europe, the Middle East and Africa
    • Effect of Currency Rates on Results Reported in U.S. Dollars
    • The Overall Effect of Currency Changes


  • Historical Market Size for Software Support Services
  • Historical Market Size for Enterprise Software
  • IT Spending Trends
  • Sociopolitical, Economic and Technological Trends
    • Technological Trends
    • Supplier Pricing Power
  • Enterprise Software Forecast

Market Model

  • Forecast Components
    • Contribution Ratio — Software-Support-to-Software Ratio
    • Incremental Software Spending
  • Influencing Factors
    • Historical Market Size for Software Support Services
    • Historical Market Size for Enterprise Software
    • Supply-and-Demand Trends
    • Enterprise Software Forecast
  • Connections
    • Historical Contribution Ratio
    • Forecast Contribution Ratio Adjustments

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