Gartner Research

Let Your Users Decide Between Using Smartphones or Desk Phones

Published: 03 April 2013

ID: G00247689

Analyst(s): Jay Lassman, Steve Blood


Preference of smartphones for business and personal use, coupled with mobile clients from unified communications suppliers, enables office users to manage communications with their mobile phones in place of a desk phone. IT leaders must plan for a seamless transition.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Availability of UC clients in mobile app stores and licensing changes by vendors make it commercially feasible for IT to offer desk phone displacement in the office
  • Greater penetration of smartphones for VoWLAN requires IT planners to make changes to network coverage, configuration and security
  • Wireless voice connectivity supports an IT organization's strategy for mobile office hot desking and hotelling

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