Gartner Research

RHB Bank Adopts a Mindset of Speed to Make "Instant Banking" a Reality

Published: 05 April 2013

ID: G00252042

Analyst(s): Jackie Fenn , Mary Mesaglio


To become more successful, RHB Bank opened a new banking channel and imposed an aggressive timeline on itself. This new way of banking required the company to motivate the project team in different ways and deal with conflicts in a decisive yet open and supportive manner.

Table Of Contents

Case Study

  • Providing Growth Opportunities with a New Banking Channel
  • Combating Inertia with a Sense of Urgency
  • Dealing with Conflict Openly and Immediately

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.