Gartner Research

The Toronto Transit Commission Innovates with a Purpose

Published: 05 April 2013

ID: G00252043

Analyst(s): Mary Mesaglio , Jackie Fenn

Summary

The Toronto Transit Commission (TTC) desired to optimize Wheel Trans, a door-to-door transportation service for elderly or disabled people who need transportation. To spur innovation and motivate the project team, the TTC stressed the urgency of the mission and instituted a strict project deadline.

Table Of Contents

Case Study

  • Overcoming the Challenges of Launching a New and Innovative project
  • Achieving Success with Trust, Communication and Business Partnership

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