Gartner Research

Forecast Analysis: Hardware Product Support Services, Worldwide, 1Q13 Update

Published: 05 April 2013

ID: G00248100

Analyst(s): Arup Roy , Christine Tenneson , Tina T. Tang, Bob Igou, Rob Addy

Summary

After market contraction in 2012, the global hardware support services market will have modest growth of 1.5% globally (same growth in constant currency) in 2013, while having a limited compound annual growth rate of 1.3% from 2012 through 2017.

Table Of Contents

Analysis

  • Regional Analysis
    • Americas
    • Asia/Pacific
    • EMEA
  • Changes From the 4Q12 Forecast
  • Overall Effect of Currency Changes

Assumptions

  • Sociopolitical, Economic and Technological Trends
    • Hardware Units — Installed Base, New Shipments and Forecast Units
    • Price
    • Operating Expenditures
    • IT Operational Behavior
    • Competitive Intensity
    • Technology
    • Existing Service Provider Marketplace

Market Model

  • Hardware Support Services Market Model Components and Influencing Factors
    • Units
    • Average Revenue per Unit
    • Installed Base
    • Hardware Market Forecast
    • Price
    • Services Offered
    • Capital Expenditure
    • Operating Expenditure
    • Enterprise Architecture
    • IT Operational Behavior
    • Competitive Intensity
    • Technology
    • Historic Market Value/Customer Spending History
    • Existing Service Provider Marketplace
    • Macroeconomic, Geopolitical, Demographic, Lifestyle and Cultural Factors
  • Hardware Support Services Market Model Connections
    • Units x ARPU = Product Segment Revenue
    • Historical Market Value/Customer Spending History of Capex and Opex
    • Technology > Enterprise Architecture > Installed Base > Units
    • Historical Market Value/Customer Spending History > IT Operational Behavior > Hardware Market Forecast > Units
    • Existing Service Provider Marketplace > Competitive Intensity > Price > ARPU
    • Competitive Intensity > Services Offered > ARPU
    • Existing Service Provider Marketplace > Competitive Intensity > Price
    • Existing Service Provider Marketplace > Competitive Intensity > Services Offered
    • Technology > Enterprise Architecture > Installed Base
    • Historic Market Value/Customer Spending History <> IT Operational Behavior > Current Hardware Market Forecast

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