Gartner Research

Report Highlight for Market Trends: Product Support Service Evolution Slows, but Proactive Opportunities Exist Despite Market Conditions

Published: 08 April 2013

ID: G00251858

Analyst(s): Christine Tenneson

Summary

Market decline and reduced growth are forcing providers to make hard choices. Do nothing? Hope? Reduce costs? Invest in value? To survive and thrive, providers must be prevention-based, deliver content streams and articulate their value.

Table Of Contents

Objective

Report Highlight

Recommended Reading

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