Gartner Research

Mobile UC: Extending Collaboration to Smartphones and Tablets

Published: 08 April 2013

ID: G00238513

Analyst(s): Mark Cortner

Summary

Mobile unified communications (UC) clients enable users to connect to enterprise communications via mobile devices, including BYOD smartphones and tablets. However, enterprises will be challenged by users' high expectations in terms of device support, wireless technology and end-to-end experience.

Table Of Contents

Summary of Findings

Analysis

  • Drivers and Requirements
    • Enable Anytime, Anywhere Access
    • Reflect Shifts in Device Ownership, Device Usage and the Number of Devices Employees Use
    • Align Use-Case Scenarios With the Appropriate Device
    • Deliver a Rich, End-to-End Experience to Users
    • Redirect Incoming Communication Requests
    • Support Desired Work-Life Balance
  • Challenges for Mobile UC
    • Mobile Device Complexities
    • Wireless Networking Considerations
    • Browser-Based Alternatives to Native Mobile UC Clients
    • Developer Community Support Models
    • Mobile UC Clients, UC Platform Interrelationships and Lock-In
  • Key Vendor Strategies for Mobile UC Clients
    • Avaya
    • Cisco
    • IBM
    • Microsoft
    • Siemens Enterprise Communications
  • Strengths
  • Weaknesses
  • Align Mobile UC Strategy With the Enterprise Mobility Strategy
  • Anticipate the Next Step: Mobile Contextual Collaboration
  • Engage With the Business: Mobile UC May Satisfy Emerging Mobility Requirements
  • Assess the Vendor's Lock-In Quotient by Looking at APIs and Browser-Based Support

The Details

  • What Is a Mobile UC Client?
  • Evolution of Mobile UC Clients
    • Cellular Extension
    • Softphone
    • Desktop-UC-Inspired Mobile UC Client
    • Activity-Stream-Oriented Mobile UC Client

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