Gartner Research

User and Supplier Views Coincide and Collide on Smart Cities

Published: 08 April 2013

ID: G00236279

Analyst(s): Andrea Di Maio , Bettina Tratz-Ryan


The hype surrounding smart cities often hides different interpretations by various constituencies that can lead to misalignment and increase risks. Here, we present those differing viewpoints and suggest how government CIOs can help balance them.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The ambitious view of smart cities shared by most technology suppliers as well as political leaders requires city governments to make greater investments in infrastructure and applications than they can afford
  • The need for government domain executives to ensure the sustainability of services and operations they are responsible for makes the smart city vision of limited relevance to them
  • If smart city programs inadequately address the diversity of citizen needs and perception, government executives will be faced with their systemic failure
  • The critical role of several industries in the success of a smart city program will force government and business executives to forge mutually beneficial partnerships

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