Gartner Research

Commercial Operational Intelligence Platforms Are Coming to Market

Published: 10 April 2013

ID: G00245207

Analyst(s): W. Roy Schulte, Jim Sinur, Janelle Hill


Operational intelligence platforms are new products that IT leaders can use to reduce the time and cost required to implement monitoring, alerting and adaptive decision-making. They help companies improve their situation awareness and ability to sense and respond quickly to changing conditions.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The growing volume of event data and the need to sense and respond to threats and opportunities quickly is driving companies to deploy more and broader monitoring, alerting and adaptive decision-making to improve operations
  • The demand for monitoring, alerting and adaptive decision-making is causing vendors to bring a new type of software tool, operational intelligence platforms, to market to reduce the time and cost required to develop and deploy those systems
  • IT leaders will find that Intelligent Business Process Management Suites (iBPMSs) are not primarily focused on heterogeneous event data sources, which will limit their use in retrofitted monitoring systems

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