Gartner Research

How IT Departments Must Change to Exploit Different Types of Appliances

Published: 10 April 2013

ID: G00233800

Analyst(s): George J. Weiss, Andrew Butler, Valdis Filks


While technology appliances are not new, the increasing number and different variations continue to change the way IT uses them and will ultimately result in changes to the way IT departments are structured. This research explains when IT departments should and should not use appliances.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • IT departments will have to modify their organizational structure and refocus personnel from acting as technology specialists to generalists to evolve from hardware and software integration departments to service-oriented departments
  • To accelerate responsiveness, IT departments will have to further adopt appliances to reduce the design, planning, configuration, integration and implementation steps within IT projects
  • While transforming their departments by delivering services at a higher level, IT departments must not lose deep technical skills and understanding

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