Gartner Research

Forecast Analysis: Business Process Outsourcing, Worldwide, 2012-2017, 1Q13 Update

Published: 10 April 2013

ID: G00248581

Analyst(s): Morgan Yeates, TJ Singh , Cathy Tornbohm , Misako Sawai

Summary

Gartner's 1Q13 forecast shows that BPO will grow 5.8% in 2013 (5.8% in constant currency as well), down from 6.2% in our 4Q12 forecast. However, the five-year compound annual growth rate through 2017 for worldwide BPO is forecast to be 5.9%, up from 5.3% for 2011 through 2016 in 4Q12.

Table Of Contents

Analysis

  • Introduction
  • Key Changes in the 1Q13 BPO Forecast
  • BPO Market Results by Process Domain
  • BPO Market Results by Geographic Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Assumptions

  • BPO Market Size and Historical Activity
  • BPO Sales Pipeline and Contract Signings
  • BPO Purchasing Trends
  • Business and Financial Conditions
  • Economic and Employment Data
  • Political and Regulatory Climate
  • Evolving BPO Business Models and Delivery Architectures

Market Model

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climate
    • Evolving BPO Business Models and Delivery Architectures
  • Connections
    • Economic and Employment Data > Business and Financial Conditions > Evolving BPO Business and Service Delivery Models > BPO Spending
    • Economic and Employment Data > Business and Financial Conditions > BPO Purchasing Trends > BPO Sales Pipeline and Contract Signings > BPO Spending
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

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