Gartner Research

Survey Analysis: What ITOM Tool Vendors Should Know About SaaS, Cloud and What Buyers Want

Published: 11 April 2013

ID: G00246573

Analyst(s): Laurie Wurster , Aneel Lakhani, Jeffrey Brooks


Cloud and SaaS delivery models provide a fresh approach to managing IT I&O, but ITOM tool buyers are confused by the choices and may have a different perspective than what vendors think. ITOM tool vendors must understand SaaS, cloud and buyer behaviors to plan road maps and market strategies.

Table Of Contents

Survey Objective

Data Insights

  • Do ITOM Tool Buyers Understand Cloud and SaaS?
  • Do Buyers Care About the SaaS Architecture?
  • What ITOM Tools Are Currently Deployed via SaaS?
  • Which ITOM Tools Will Be Deployed Next via SaaS?
  • Do Buyers Want ITOM Tools Delivered via SaaS?
  • Why Are Most Buyers Not Interested in SaaS ITOM Tools?
  • Methodology
  • Definitions
  • Survey Demographics

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.