Gartner Research

Survey Analysis: What ITOM Tool Vendors Should Know About SaaS, Cloud and What Buyers Want

Published: 11 April 2013

ID: G00246573

Analyst(s): Laurie Wurster , Aneel Lakhani, Jeffrey Brooks

Summary

Cloud and SaaS delivery models provide a fresh approach to managing IT I&O, but ITOM tool buyers are confused by the choices and may have a different perspective than what vendors think. ITOM tool vendors must understand SaaS, cloud and buyer behaviors to plan road maps and market strategies.

Table Of Contents

Survey Objective

Data Insights

  • Do ITOM Tool Buyers Understand Cloud and SaaS?
  • Do Buyers Care About the SaaS Architecture?
  • What ITOM Tools Are Currently Deployed via SaaS?
  • Which ITOM Tools Will Be Deployed Next via SaaS?
  • Do Buyers Want ITOM Tools Delivered via SaaS?
  • Why Are Most Buyers Not Interested in SaaS ITOM Tools?
  • Methodology
  • Definitions
  • Survey Demographics

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