Gartner Research

Diligently Evaluate Outcome-Based Managed Services Versus Capacity-Driven Staff Augmentation

Published: 11 April 2013

ID: G00246978

Analyst(s): Frances Karamouzis


As software, services and infrastructure continue to converge, adoption of outcome-based managed services grows and evolves. Sourcing executives must understand this evolution, along with the risks and benefits, to evaluate adoption diligently.

Table Of Contents
  • Key Challenges



  • Build the Muscle to Effectively Analyze Outcome-Based Managed Services
  • Embrace the Strategic Imperative That Some Portion of a Sourcing Portfolio Needs to Leverage Managed Services
  • Shifting From Staff Augmentation to Managed Services Is Not the Goal — the Focus Is on Ensuring That Specific Business Outcomes Are Achieved

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