Gartner Research

Microsoft Dynamics CRM Shows Improving Presence in Gartner CRM Magic Quadrants

Published: 11 April 2013

ID: G00249410

Analyst(s): Jim Davies


Microsoft Dynamics CRM appears in five CRM-oriented Magic Quadrants and is a leader in two, but wants to improve its functional footprint across the subdomains of CRM. The acquisitions of MarketingPilot and NetBreeze, and planned product releases help substantiate this for IT leaders.

Table Of Contents
  • Key Challenges



  • Customer Service
  • Sales Force Automation
  • Marketing
  • E-Commerce
  • Cross CRM

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