Gartner Research

Use the Right Chargeback Formula to Keep IT Costs Competitive

Published: 12 April 2013

ID: G00249099

Analyst(s): Stewart Buchanan


Internal IT organizations face increasing competition from external providers and would be bankrupt if made to rely on their current chargeback systems to recover all costs. IT asset and financial managers must gather IT asset and financial data to help make IT services cost-effective.

Table Of Contents
  • Key Challenges



  • Reconcile Budget Plans With Actual Spending
  • Help IT Leaders Hold Business Users Accountable
  • Align Chargeback Metrics and Supply Costs With Service Deliverables

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