Gartner Research

Cool Vendors in CRM Customer Service and Social, 2013

Published: 15 April 2013

ID: G00250260

Analyst(s): Jenny Sussin , Jim Davies , Michael Maoz , Johan Jacobs


The Cool Vendors in CRM Customer Service and Social provide IT and business buyers with innovative approaches, tools and technologies for creating positive customer service experiences. They capture customer feedback in traditional and social channels.

Table Of Contents


  • What You Need to Know
  • Conversocial
  • Rapide
  • SundaySky
  • WalkMe
  • Xiaoi
  • Where Are They Now?
    • Anboto

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