Gartner Research

Market Share Analysis: Contact Centers, Worldwide, 2012

Published: 16 April 2013

ID: G00251259

Analyst(s): Drew Kraus

Summary

The 2012 global contact center market declined slightly in both agent shipments and end-user revenue compared with 2011, although individual performance varied greatly by vendor and region.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • Regional Performance Analysis
    • Asia/Pacific
    • Eastern Europe
    • Japan
    • Latin America
    • Middle East and Africa
    • North America
    • Western Europe

Top Vendors Analyzed

Other Notable Vendors

Mergers and Acquisitions

Recommended Reading

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