Gartner Research

Make Sure 'Operations Innovation' Is Not an Oxymoron in Your Bank

Published: 17 April 2013

ID: G00252139

Analyst(s): Mary Knox


Bank operations are being challenged to enable nexus-centric business models. They are failing due to lack of business alignment, rigid processes, legacy systems and tactical 20th century thinking.

Table Of Contents
  • Key Challenges



  • Redefine Operations Innovation to Embrace the Operational Aspects of All Activities of the Bank
  • Align Tactical and Strategic Innovations
  • Base Operations Innovations on an Understanding of Not Just the What, but Also the Why and When of Business Requirements and Strategic Intent
  • Recommendations
  • Looking Ahead

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