Gartner Research

Field Research Summary: The Changing IT Career

Published: 17 April 2013

ID: G00250723

Analyst(s): Mike Rollings


In late 2012, Gartner conducted field research to understand how goals, expectations and trends were affecting IT careers from the practitioner's point of view. It uncovered a new reality for IT, IT careers, career planning and engagement that must be internalized to reshape the IT workforce.

Table Of Contents

Summary of Findings

Research Findings

  • This Is the New Reality for IT
    • Expectations Have Changed: Efficiency Is Assumed, but It's Not Enough
    • "Classic IT" Is Redefined
    • The IT Workforce Has New Realities, Too
    • Communication Is Job No. 1, and the Business Point of View Rules!
  • The New Reality Calls for Reshaping the IT Workforce
    • Most Organizations Are Missing Seven Essential Qualities
    • We Have a Critical Need for Nontechnical Skills
    • Stuck in Bad Habits: Broken Job Titles, Descriptions, Postings and Hiring!
    • 19 Ways We Are Our Own Worst Enemies
    • Reasons People Join, Stay and Leave Their Jobs?
  • What You Do to Reshape IT and Yourself Matters
    • A Career (Not Just a Job): Fostering Career Satisfaction and Growth
    • Skills: Valuing More Than Just Technical Skills
    • Mindsets: Helping People Develop New Behaviors and Beliefs
    • Relinquish Control: Learning to Advise and Influence
    • Effectiveness: When It Comes to People, It's Not Just About Cost
  • Be Conscious of the New IT Realities
  • Put Into Practice the Seven Essential Qualities
  • Stop Shooting Yourself and Your Organization in the Foot
  • Reshape Your IT Career, and Help Others Reshape Theirs

Methodology and Demographics

  • What Is Field Research?
  • The Gartner Field Research Process
  • Participant Demographics

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