Gartner Research

Evaluating a BYOD Implementation

Published: 22 April 2013

ID: G00249271

Analyst(s): Michael Disabato


Developing and implementing a BYOD program requires the talents of many people in the organization. Enterprises must know if the investments in bring your own device are reflected by the results of the implementation, and IT must look to new methods for data gathering and feedback.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Prework: Define the Metrics That Apply to the Enterprise
    • Metric 1: Participation Rate in the BYOD Program
    • Metric 2: Employee Satisfaction
    • Metric 3: Service Desk Impacts
    • Metric 4: Impact on Costs
    • Metric 5: Security Incidents
    • Metric 6: Human Resource Incidents
    • Metric 7: Infrastructure Impacts
    • Metric 8: Policy Exceptions
    • Metric 9: Device and Application Substitution
  • Step 1: Run the BYOD Program
  • Step 2: Gather the Data
  • Step 3: Analyze the Gathered Data, and Revise the BYOD Policy
  • Step 4: Reassess the Management Tools and Support Processes
  • Follow Up

Risks and Pitfalls

Recommended Reading

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