Gartner Research

CIOs Should Clarify Roles and Responsibilities of IT for Cloud Applications in Higher Education

Published: 23 April 2013

ID: G00250703

Analyst(s): Terri-Lynn Thayer

Summary

Cloud applications in higher education put a premium on some IT capabilities, while diminishing others. This enables CIOs to frame the IT value proposition to the campus, capitalizing on IT strengths, clarifying roles with business units and defining new responsibilities.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Cloud adoption on campuses is forcing higher education IT leaders to develop or redefine a deliberate sourcing strategy
  • Cloud computing success necessitates that IT and business leaders promote strong contractual terms and business practices
  • Moving to cloud solutions — particularly for business applications — often requires business professionals to significantly redesign business processes during implementation, and to ensure regular communications during deployment and beyond
  • IT organizations will be increasingly focused on provisioning and deprovisioning and integration of cloud and on-premises applications as cloud applications proliferate
  • Monitoring early warning signs related to market shifts and vendor viability — and developing and reviewing exit strategies — will be important emerging roles for IT

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