Gartner Research

How to Differentiate Your CP Supply Chain With Metrics

Published: 23 April 2013

ID: G00247200

Analyst(s): Steven Steutermann


As supply chain processes mature, the metrics measured become more financial and customer-focused, allowing CP organizations to shape their customer scorecards. Supply chain leaders must use demand-driven capabilities that improve supply chain performance and enhance what is measured with customers.

Table Of Contents
  • Key Challenges



  • Mature the S&OP Process to Enable What You Measure
  • Strengthen Downstream Data Capabilities to Improve Customer and Financial Measures to Leverage Opportunities
  • Differentiate the Supply Chain Response, and Support With Balanced Metrics to Increase Value With Customers
  • Leverage the Retail Scorecard for a Competitive Advantage
  • Summary

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