Gartner Research

The Future of IT Demands Professional Effectiveness

Published: 23 April 2013

ID: G00250724

Analyst(s): Mike Rollings


The new reality for IT is that nontechnical skills are highly valued for IT practitioners, yet drastically underdeveloped. As a result, individuals and managers alike must examine and take charge of their own professional effectiveness by learning the nontechnical skills essential for their careers.

Table Of Contents


  • The Future of IT Arrived Yesterday
    • Different Skills and New Ways of Working Are Essential
    • Seven Ways of Working No Longer Appropriate for IT
    • Top Four Areas for Improvement
  • IT Needs to Be Effective, Not Just Efficient
    • IT Practitioners Must Improve Their Professional Effectiveness
    • Individual Effectiveness Is Essential for Organizational Effectiveness
  • Recommendations
    • Keep Pace With the Evolving Business Context and Trends
    • Improve and Encourage Cross-Discipline Collaboration and Effectiveness
    • Pay Attention to Organizational Dynamics, How Mindsets Affect Actions and the Ways to Improve Nontechnical Skills


Recommended Reading


©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.