Gartner Research

Protect Your Software Investment by Negotiating Order Forms Vigilantly to Avoid Conflict with the Master Agreement

Published: 25 April 2013

ID: G00249341

Analyst(s): Jane B. Disbrow, Joseph Neapolitan


IT procurement professionals often vigilantly negotiate new master agreements but give less attention to order forms or appendixes, which take precedence over, or revise, a prior agreement. Protect your investment by knowing how to identify and avoid problems in software license order forms.

Table Of Contents
  • Key Challenges



  • Require That Initial Order Forms and Appendixes Be Filled Out and Presented at the Same Time as the Master Agreement
  • Negotiate Each New Order Form or Appendix as Carefully as You Negotiate the Master Agreement
  • Watch for Definitions in Usage Rights, as This is Often the Highest Risk Area in a Contract

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