Gartner Research

Use the Key Levers of Process to Ensure BYOD Success

Published: 25 April 2013

ID: G00250199

Analyst(s): Bryan Taylor

Summary

Technology alone can't guarantee the success of bring-your-own-device programs. Often ignored is the set of process levers that motivate users to comply with enterprise policies. BYOD planners should utilize these levers to improve the odds of policy compliance where technology falls short.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Realize That Success Starts With Education
  • Understand the Process Levers: The Tools of Motivation
    • Lever 1: Incentives — Social Engineering for Mutual Benefit
    • Lever 2: Disincentives — The Stick Carried by All Organizations
    • Lever 3: Compliance Tactics — Improve the Odds
    • Lever 4: Ongoing Communication — Just in Time
  • Examine Policy Goals and Align Them With Process Levers

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