Gartner Research

Avoiding Problems With the Multiple Networks Providers Use to Build Your WAN

Published: 25 April 2013

ID: G00250570

Analyst(s): Neil Rickard


WAN providers are increasingly using network-to-network interfaces to other providers, to extend their networks' reach. Infrastructure and operations leaders need to take steps to ensure that the solutions designed this way will meet their needs.

Table Of Contents
  • Key Challenges



  • Insist That Your Primary Provider Supply and Manage Your Routers
  • Ensure That Differences in Service Outcomes Are Clearly Documented in Formal SLAs
  • Determine the Exact Reporting, Visibility and Support Processes for the Partner-Provided Sites
  • Don't Dilute Commercial Terms and Provisions

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