Gartner Research

Four Keys to a Successful Business Productivity Team Implementation

Published: 26 April 2013

ID: G00247659

Analyst(s): Jarod Greene, John Rivard

Summary

CIOs and I&O leaders recognize the benefits of a new IT frontline engagement model, but struggle when introducing these concepts into practice. This research outlines four key factors behind successful business productivity team implementations.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Properly Articulate the Value of the BPT
  • Target a Business Area or Capability Where the BPT Can Boost Productivity With Personalized Engagement
  • Use "Business First" Critical Success Factors and Key Performance Indictors
  • Don't Just Mobilize or "Storefront" Your IT Service Desk

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