Gartner Research

What You Need to Know About ITSIO

Published: 30 April 2013

ID: G00250747

Analyst(s): Tapati Bandopadhyay, Patricia Adams, Jay E. Pultz


Gartner's ITScore for Infrastructure and Operations online tool enables I&O leaders to self-assess the I&O environment's maturity and build a road map for prioritized and systematic improvement. Baseline and benchmark your I&O maturity with ITSIO, and reassess your progress every four to six months.

Table Of Contents


  • Introduction
    • IT Maturity Models: The Landscape
    • ITScore and ITSIO
    • Why the Focus on I&O Maturity?
  • The ITSIO Maturity Model Architecture
    • ITSIO Has Five Maturity Levels
    • Four Management Disciplines Are Critical to I&O Maturity
  • Using ITSIO
    • A Quick Start Guide
    • An Alternative: The I&O Maturity Quick Estimator and Workshop
    • I've Completed the Assessment; Now What?

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