Gartner Research

Reference Model for a Service Parts Planning System of Differentiation

Published: 30 April 2013

ID: G00246572

Analyst(s): Tim Payne, C. Klappich , William McNeill


This research defines the key characteristics and capabilities of service parts planning systems, what makes them different from more general supply chain planning applications and the unique characteristics required by service professionals.

Table Of Contents


  • Distribution-Centric SPP
  • Service-Centric SPP
  • What Is an SCP SOR?
  • What Is an SCP System of Differentiation for SPP?
    • SPP Demand Planning
    • SPP Inventory Planning
    • SPP Replenishment Planning
  • Nonfunctional SOD Capabilities
    • Supply Chain Segmentation
    • Scalability
    • Planning Speed
    • Vendor-Specific Capabilities
  • Key Trends Impacting SPP
  • The Software Market
  • The Bottom Line

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