Gartner Research

Four Ways to Rescue Search, Maybe Even Without Spending Additional Money

Published: 01 May 2013

ID: G00249470

Analyst(s): Whit Andrews , Hanns Koehler-Kruener

Summary

Almost every enterprise has some kind of enterprise search (maybe several projects), and almost no one is fully happy with it. Search managers should know more about how to redesign what it's meant to do, how it does it and how it looks when it's done as this might be a search project's salvation.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Remember That the Simpler the Interface Is to Look, the More Complex the System to Support it Will Need to Be
  • Develop Clear Understanding of What Is to Be Searched, Including an Inventory of the Repositories, Document Types, Metadata and Purpose of the Search
  • Invest in Effective Results Compression, Using Metadata- and Concept-Driven Categorization to Allow Users to Disambiguate Results for Themselves
  • Establish Key Performance Indicators Related to Search. Develop Testing and Measurement to Document Improvement (or Deterioration)

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