Gartner Research

Getting Started and Realizing Benefits From Lean

Published: 01 May 2013

ID: G00238723

Analyst(s): Steve Bittinger, Andy Rowsell-Jones , Simon Mingay


Lean is an important and proven management technique. CIOs can exploit it in a number of ways, albeit each with limitations, and bring together existing and emerging disciplines to create more of an integrated and holistic approach to delivering IT services.

Table Of Contents
  • Key Challenges



  • Understand Your Business Context for Lean
  • Understand the Different Approaches to Lean
    • Lean Transformation Began in Manufacturing
    • Lean Service Evolved as an Adaptation for Service Organizations
    • Lean Startup Combines Lean and Agile Practices
  • Adopt Proven Principles to Guide Your Approach to Lean
  • Bottom Line

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