Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2012

Published: 03 May 2013

ID: G00248580

Analyst(s): Cathy Tornbohm , Dean Blackmore


Gartner's annual analysis of the global business process outsourcing market reveals that the top 25 providers in the market held 51% of the total spend in 2012. Gartner tracks more than 150 global BPO providers; we saw several enter the top 20, reflecting the dynamic growth in BPO.

Table Of Contents

Market Share Data


  • Overall Market Performance Analysis
  • Overall Market Segment Performance Analysis
  • Top Vendors Analyzed
    • Automatic Data Processing
    • Xerox
    • First Data
    • FIS
    • Accenture
    • Capita Group
    • IBM
    • HP
    • West Communication Services
    • Teleperformance
  • Geographic Analysis of BPO Leaders, 2012
  • Mergers and Acquisitions

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