Gartner Research

Building a Business-Oriented IT Team at Unilever North Asia/China: An Interview With Frank Shen

Published: 06 May 2013

ID: G00251196

Analyst(s): Lily Mok

Summary

Following the implementation of Unilever's global IT shared services model, the regional IT team in China needs to become a business partner and develop service management capabilities. Frank Shen, North Asia IT director, shared the experience and practices in making the transition.

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