Gartner Research

Aim for Process Maturity Level 3 Capabilities to Meet Government Performance Goals

Published: 07 May 2013

ID: G00251967

Analyst(s): Steve Bittinger

Summary

Recent U.S. federal government audit reports highlight the problems caused by inconsistent processes in agencies trying to meet mission, program, cost optimization and performance reporting objectives. Government CIOs using process maturity level frameworks can help drive improved performance.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The use of process maturity levels will help agencies achieve performance improvements, and more consistently and effectively satisfy demands created by increasing budget constraints and portfolio management scrutiny
  • The coordination of improvement efforts as an integrated program of complementary changes will help agencies more sustainably achieve performance improvement goals

Appendix

  • Maturity Level Definitions

Recommended Reading

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