Gartner Research

Diagnosis Is the First Step in Application Organizational Change

Published: 07 May 2013

ID: G00251164

Analyst(s): Matthew Hotle


Every organization has pain points. Most have so many that they must prioritize their changes. For application organization leaders, the diagnosis phase in the 3D change process of diagnose, develop and deliver is like a trip to the doctor: Sit down, stick out your tongue and explain where it hurts.

Table Of Contents
  • Key Challenges



  • Ensure That Formal Responsibility for Leading Changes Resides With Senior Leadership
  • Perform a Gap Assessment, Using Available Industry Frameworks
  • Conduct a Pain Point Analysis

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