Gartner Research

Moving From Being an Order Taker to a Personal Partner at Roche Diagnostics Division

Published: 08 May 2013

ID: G00250125

Analyst(s): Andy Rowsell-Jones , Tina Nunno , Jeffrey Cole


An IT order taker model is not a good foundation for creating partnerships with the business. Roche Diagnostics CIO Werner Boeing discusses his approach to changing the IT model and creating personal partnerships with the business.

Table Of Contents


  • Converting a Skeptic to a Partner in 12 Months
  • The Transition From Order Taker to Partner
  • Create Personal Partnerships
  • Make the Relationship Durable

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