Gartner Research

CRM E-Commerce Strategies, Processes and Technologies Research Agenda, 2013-2014

Published: 10 May 2013

ID: G00250012

Analyst(s): Gene Alvarez


The Nexus of Forces (mobile, social, big data and cloud) will be key components of the CRM e-commerce agenda in 2013 and 2014. CIOs and vice president of e-commerce who master these components stand to significantly improve the customer's online experience and relationship.

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