Gartner Research

User Survey Analysis: Data Supports the Business Case for Cloud-Based BPaaS Adoption Through 2014

Published: 10 May 2013

ID: G00250154

Analyst(s): TJ Singh , Michael Dominy , Cathy Tornbohm , Morgan Yeates


One-fifth of respondent buyers use business process as a service. Business process outsourcing providers can use this research to show buyers the increasing levels of BPaaS adoption, and service executives also can use this research to help them determine their growth strategies for BPaaS offerings.

Table Of Contents

Survey Objective

Data Insights

  • Aggregated BPO User Survey Results
    • Overall BPO Results: Reducing Costs Continues to Lead Outsourcing Objectives
    • BPaaS Adoption
    • Inhibitors to BPaaS Adoption
    • F&A BPaaS User Survey Results
    • HR BPaaS User Survey Results
    • CM BPaaS User Survey Results
    • SCM BPaaS User Survey Results
  • Methodology
  • Definitions
    • Cloud Business Process as a Service

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