Gartner Research

The 2013 Financial Services CIO Agenda: Realize Technology's Potential in a Digital Age

Published: 10 May 2013

ID: G00252276

Analyst(s): David Furlonger


Financial services CIOs working through their 2013 agendas face two critical hurdles: Meeting demand-side pressure for improved information and analysis, and improving delivery capabilities in terms of operational processes, products and services.

Table Of Contents


  • On Average, Only 43% of Technology's Potential Is Realized
    • The Crisis in FS IT
    • Realizing a Fraction of Technology's Potential Is No Longer Enough
    • FS CIOs and Their IT Organizations Are Expected to Survive in an Environment With Little, If Any, Real Budget Increases
    • The IT Labor Market Is Not Delivering Enough Appropriately Skilled Professionals
    • FSI IT Organizations Are Inflexible
  • CIOs Need a New Agenda for Digital Business
    • FS Business Strategies Require New Behaviors to Achieve Enterprise Growth, Gain Customers and Expand Technology
    • Digital Capabilities Dominate the FS CIO Agenda in 2013
    • FS CIOs Plan to Improve IT's Ability to Hunt for Digital Innovation While Harvesting Business Value From Current Operations
  • FS CIOs Must Rebalance and Extend Their Roles
    • Stepping Outside the FS CIO's Traditional Comfort Zone
  • FS CIOs Must Forsake History and Adopt New Tools
    • Operating FS IT as Usual Will No Longer Be Justified by the Business
    • FS CIOs Need to Improve Their Game When It Comes to the Customer Experience and Growth
    • Building FS Skills Requires Breaking Old HR Management Habits
    • Without New Approaches and Leadership, the FS CIO and IT's Role Remains Static and Less Strategically Relevant
    • FS CIOs See Significant Change in How the Enterprise Uses IT; However, Many Lack Foresight

Appendix: Additional Data, Demographics

Recommended Reading


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