Gartner Research

Best Practices in S&OP Decision Process Management

Published: 13 May 2013

ID: G00250419

Analyst(s): Ken Chadwick


The sales and operations planning process is where cross-functional teams make key decisions, yet research shows that poorly structured decision making can lead to suboptimal results. This research can help an S&OP process owner structure decision making to deliver better end-to-end outcomes.

Table Of Contents
  • Key Challenges



  • Develop a Balanced, Transparent Decision-Making Culture
  • Design a Decision-Making Map
  • Engage the Right People
  • Implement Decision-Making Forums
  • Make Credible Information Available for Decision Makers

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