Gartner Research

Socializing Business Applications Using Enterprise Social Networks

Published: 13 May 2013

ID: G00247943

Analyst(s): Anne Thomas


Our business processes are collaborative activities, so why don't our business applications leverage social software? This document assesses the application integration capabilities of enterprise social networking (ESN) platforms.

Table Of Contents

Summary of Findings


  • Thesis: Doing Work From the Places We Normally Work
  • What Is a Social Network Platform?
    • Not Just for Friends Anymore
    • Customizing Your View
    • Portals vs. ESN: Wrong Question
    • An Integral Component of Collaboration Infrastructure
    • The Face of Enterprise Application Software?
    • ESN Platform Market Landscape
  • ESN Platform Architecture
    • Social Network Server
    • Social Networking Services
    • Databases
    • Interfaces
    • Integration Framework
  • Evolving Standards
  • Integrating Business and Social Applications
    • Application Integration Scenarios
  • Multicontext Application Architecture
    • Sample Integration Model
    • Why Not Just Use Apps?
  • Risks and Challenges
    • Social Resistance
    • Vendor Lock-in
    • No Social Infrastructure
    • Multiple Social Infrastructures
    • Turf Wars
    • New Design Models
    • Distraction and Confusion
    • Inadequate Service Interfaces
    • Incompatible Semantics
    • Information Leakage
  • Strengths
  • Weaknesses

The Details

  • Social Networking Standards
    • OpenSocial
    • Open Graph Protocol
  • Product Information
    • Atlassian Activity Streams 5.0
    • IBM Connections 4.0
    • Jive Social Business Platform 6.0
    • Microsoft Yammer
    • Oracle Social Network
    • Chatter
    • SAP Jam
    • Socialtext 5.0
    • Tibco Tibbr 4.0.2
    • VMware Socialcast

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