Gartner Research

ITScore for I&O Analysis: Take Action Now to Improve Your Organization's Maturity

Published: 21 June 2013

ID: G00251112

Analyst(s): John Rivard, Tapati Bandopadhyay, Jay E. Pultz


Gartner analysis still indicates that about 90% of our clients run immature infrastructure and operations environments. For those clients, improving I&O should be an urgent priority. For all our clients, especially I&O leaders, this research shows where and how to take action to increase maturity.

Table Of Contents


  • Overall I&O Maturity: Still Immature After All These Years
  • I&O Maturity: What Should Be Done
  • Focus on Improving Process Management
  • Focus on the I&O Attributes That Pull Overall Maturity Down
  • While Interesting, Peer Comparisons Don't Help You Improve
  • Appendix
    • The ITSIO Assessment Methodology
    • I&O Maturity by Enterprise Size
    • I&O Maturity by Industry Sectors

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