Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2013: Prevent Board and Executive EHR Sticker Shock Through TCO Education and Updates

Published: 14 May 2013

ID: G00250958

Analyst(s): Vi Shaffer, Thomas J. Handler, M.D.


HDO CIOs are often challenged about initial and ongoing costs of electronic health record systems. CIOs need to work with clinical sponsors to communicate EHR total cost of ownership in order to better explain why EHRs are one of the most expensive projects HDOs undertake.

Table Of Contents
  • Key Challenges



  • Work With EHR Project Sponsors and Clinical Leaders on a Formal TCO Methodology to Help Ensure That Key EHR Costs Are Not Overlooked When Calculating and Communicating EHR Budgets
    • Technology
    • Staffing
    • Content
    • Miscellaneous
  • Help to Ensure That the Senior Leadership Team and Executive Board Are Regularly Educated and Updated on the TCO of the EHR

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