Gartner Research

Six Care Management Market Dynamics Every Payer CIO Should Know

Published: 14 May 2013

ID: G00251563

Analyst(s): Jeff Cribbs


Payer CIOs and IT leaders responsible for care management purchasing must be aware of the dynamics at work in today's care management technology market. Use this research as a primer when constructing care management solutions or approaching care management technology vendors.

Table Of Contents


  • Introduction
  • Care Management Products Manifest Vendor Experience and Emphasis
    • Core Claims
    • CRM and Engagement
    • Clinical Content and Analytics
    • Population Specialists
    • Care Management Natives
  • Functional Niche Vendors Complete the Picture
  • Size of the Plan and Size of the Vendor Define the Relationship
  • New Focus on Member Experience Drives Leading-Edge Capabilities
  • Provider-Led Care Management Gains Momentum
  • Platform Modernization Is Proceeding, but Slowly

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.