Gartner Research

Six Care Management Market Dynamics Every Payer CIO Should Know

Published: 14 May 2013

ID: G00251563

Analyst(s): Jeff Cribbs

Summary

Payer CIOs and IT leaders responsible for care management purchasing must be aware of the dynamics at work in today's care management technology market. Use this research as a primer when constructing care management solutions or approaching care management technology vendors.

Table Of Contents

Analysis

  • Introduction
  • Care Management Products Manifest Vendor Experience and Emphasis
    • Core Claims
    • CRM and Engagement
    • Clinical Content and Analytics
    • Population Specialists
    • Care Management Natives
  • Functional Niche Vendors Complete the Picture
  • Size of the Plan and Size of the Vendor Define the Relationship
  • New Focus on Member Experience Drives Leading-Edge Capabilities
  • Provider-Led Care Management Gains Momentum
  • Platform Modernization Is Proceeding, but Slowly

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