Gartner Research

IT Vendor Transitions Require Careful Planning and Management to Minimize Disruption

Published: 15 May 2013

ID: G00225176

Analyst(s): Helen Huntley


Sourcing managers often focus on evaluating and negotiating contracts, paying less attention to how services will be transitioned. With increasing cloud sourcing options, sourcing managers need to plan and carefully manage both sides of the deal for successful vendor transitions.

Table Of Contents
  • Key Challenges


  • Fundamentals of Vendor Transitions


  • Address Multiple Components of an Effective Transition Plan
  • Define Plans for Executing, Funding and Managing Transition Costs and Resources and Include Those Plans in the Outsourcing Business Case
  • Establish Structured Client-Transition Governance Requirements
  • Create Strategies to Address Common Transition Pitfalls

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